Refund policy

Refund policy

At SkinSecretsPK, we strive to ensure that our customers are completely satisfied with every purchase.
Please read our return and refund policy carefully before placing an order.

Returns

  • Due to hygiene and safety reasons, skincare products cannot be returned or exchanged once opened or used.

  • Only unused and sealed items may be considered for return in case of wrong or damaged product delivery.

  • To be eligible for a return, you must notify us within 48 hours of receiving your order.

Refunds

  • Refunds are only applicable in cases where:

    • You received a wrong product.

    • You received a damaged or expired product.

    • The item is out of stock after you’ve made payment.

  • Refunds for Cash on Delivery (COD) orders will be made through bank transfer or Easypaisa/JazzCash within 5–7 working days after confirmation.

  • Delivery charges are non-refundable.

How to Request a Return

To request a return or refund, email us at  skinsecretspk786@gmail.com with your order number and details.